Effective June 15, 2021
The Summit Learning Program is a personalized approach to teaching and learning inspired by the vision to equip every student to lead a fulfilled life. Gradient Learning (formerly T.L.P. Education) ("Gradient Learning" "we","us" and "our"), a California nonprofit public benefit organization and a 501(c)(3) nonprofit organization, operates the Summit Learning Program (the "Program"), including the Summit Learning Platform located at www.summitlearning.org (the "Platform"). With support from the Chan Zuckerberg Initiative, LLC (“CZI”), Gradient Learning offers the Program and Platform as a free service to schools that sign an agreement with Gradient Learning.
The Learning Services (defined below) are designed to facilitate strong relationships between teachers and students through real-time data about progress towards goals, access to ongoing feedback, and access to a wide range of learning resources that enable students to build on what they learn from the teacher by self-directing some of their learning, too.
Gradient Learning does not place ads in its Services or use personal information that we collect for ad purposes, including for behaviorally-targeted advertising purposes. We do not, and will not, make or seek to make money from students or their schools, teachers, or caregivers. We do not, and will not, sell, rent or lease the personal information of students, teachers, or anyone else.
1. Contract and Services
3. Users of the Learning Services
For Student Users, we define personal information as information that alone, or in combination with other, non-personal information would allow someone to identify or contact the child. This includes all information considered to be "personal information" under the Children's Online Privacy Protection Act ("COPPA") or "personally identifiable information" under the Family Educational Rights and Privacy Act ("FERPA"). For more information on COPPA please see section 5 below.
3.1. Information We Collect
Information Provided Directly to Us
Licensed Users or their Partner School may choose to provide us personal information and Partner Schools may direct that personal information be provided to us by others for use in connection with the Program. Examples of such information include the following:
Account Sign-Up and Profile Information
- Contact information such as full name and email address;
- Username and password; and
- Teacher information, including, but not limited to, name and years of experience.
Class and Student User Information
- Class rosters, homeroom, and grade level;
- Student name;
- Student email address;
- Student identification numbers such as school identification number or school information system identification number;
- Student record information such as attendance, suspension, and expulsions;
- Student demographic data, including date of birth, gender, ethnicity or race, and socioeconomic status;
- Student subgroups, such as English learners;
- Student subgroups, such as students with disabilities;
- Mentor observations;
- Student outcome information such as grade level promotion and matriculation, AP and IB test information, college admission test scores, college eligibility and acceptance, and employment; and
- Academic or extracurricular activities a student may belong to or participate in.
Course Information and Student User Scores
- Course data including coursework in applicable media (e.g., video, audio, text and images) and course progress;
- Student scheduled courses;
- Test scores, grades, standardized test results (such as NWEA MAP, SBAC, etc.), and teacher feedback on coursework; and
- Teacher curricula and notes and feedback to or about students.
- Names, mobile phone numbers and email addresses of Caregivers, if provided to us by the Partner School or the Caregiver.
- Answers to surveys about the Services or curricula; and
- Feedback, suggestions, questions, and ideas submitted to us.
- Account Sign-Up and Profile Information
- Information We Collect Through Services Engagement
We may collect certain information from Users’ and Visitors’ computers and devices as they use or engage with the Services. Examples of such information includes:
Device and Network Information:
- We may collect information about networks (such as language, Internet protocol (IP) addresses, internet service provider, and connection speed) and other identifiers that are automatically assigned to a User’s or Visitor’s computer or device (such as browser type and operating system). We also collect the date and time of your use of the Services, and information about the links clicked and pages viewed within the Services. We collect this information to better distinguish users of the Services, which helps us to better secure our Services, understand which of our content and features users find valuable and, for Licensed Users, to provide reliable and personalized Services.
Cookies, Pixel Tags, and Similar Technologies:
- Cookies. Cookies are small text files placed on your device consisting of a string of numbers and letters that uniquely identifies your device. This helps us do things such as save your preferences, and to identify Student Users in order to limit our collection and use of personal information accordingly.
- Click-through URLs. If you “opt in” to receive newsletters, updates, or other information from us, our emails may use a “click-through URL” linked to content on our sites. When you click one of these URLs, they pass through a separate web server before arriving at the destination page on our sites. We use this click-through data to help us understand how recipients respond to, or interact with, our emails. If you prefer not to be tracked in this way, please do not click text or graphic links in emails you receive from us.
We do not seek to collect sensitive information about students, such as precise location or biometric data. If we become aware that such information has been provided, we will delete it within a reasonable time of such awareness or get school or parent consent to keep it if it is reasonably necessary for the Program.
3.2. We Limit The Use Of The Information We Collect
We use the personal information we collect from the Learning Services for educational purposes as directed by Partner Schools, including to:
- Provide curricula choice or recommendations;
- Drive learning engagement and progress via content suggestions to Users;
- Maintain the security of the Services, troubleshoot, and perform audits;
- Administer surveys, studies, and interviews;
- Operate, develop, analyze, evaluate, and improve the Services;
- Communicate with Users in connection with providing the Services;
- Send Caregivers who are Users informational alerts or other communications via SMS or email messages (see Section 9 ("How We Communicate with You") for information on how to manage or opt-out of communications);
- Evaluate the efficacy of the Services and Program;
- Perform other activities requested by Partner Schools for educational purposes or with the consent of a parent or legal guardian or Student User of the age of majority;
- Protect or defend the rights, safety, or property of Gradient Learning, Partner Schools or Users, or to comply with any law enforcement, legal, or regulatory process;
- De-identify the information for other Gradient Learning purposes; or
- Comply with applicable laws.
To be clear, we will not:
- Seek to make money from students or their schools, teachers, or Caregivers through the Services;
- Include advertising in the Services including behaviorally-targeted advertising to Users;
- Sell, rent or lease (or authorize Service Providers (defined in Section 3.3. below) to sell, rent or lease) any personal information we collect from Student Users for any purpose – including for advertising and marketing purposes;
- Use the personal information we collect from Users for marketing purposes (but we may ask Users to participate in surveys or provide feedback regarding the Services);
- Get paid to make recommendations to students or use (or authorize Service Providers to use) the personal information we collect from students for advertising purposes, including behaviorally-targeted advertising purposes. [Note: Our personalized learning may include recommendations for further learning resources, including some resources provided by others.];
- Use (or authorize Service Providers to use) the personal information we collect from Users for the creation of commercial products or services; or
- Use information collected from Student Users for any purposes other than educational purposes of our Partner Schools unless we have de-identified the information such that it cannot reasonably be linked to an identifiable Student User.
De-identified information. We de-identify personal information and use de-identified information for other purposes, including research and product improvement. We consider “de-identified” information to be information that has direct and indirect personal identifiers removed such that the data cannot reasonably be used to identify or contact an individual. Such identifiers include, persistent unique identifiers, name, ID numbers, date of birth, and school ID.
3.3. We Limit How Information Is Shared
In order to provide the Learning Services, we share your personal information in the limited ways outlined below:
- Within a school. Partner Schools and their Licensed Users within a school share information with each other as authorized by the Partner School and for the Partner School’s educational purposes. The Learning Services do not include features that make Student User personally identifiable data publicly available.
- School officials. Because the Learning Services is an educational tool, authorized school officials have legal rights to view, export, and request deletion of information in the Learning Services.
- Caregivers. With a Student User’s Caregivers as authorized by the Partner School or as required by applicable law.
- Service Providers. We use Service Providers to support the operation of the Services, such as through document management, data hosting, and provisioning customer service tools related to the Learning Services. CZI is our long-term technology partner and works as a Service Provider to help us develop and support the Services. We do not and will not grant Service Providers the right to sell your personal information or to use your personal information beyond what is reasonably necessary to assist us in providing the Services. We also require Service Providers to implement reasonable security practices in accordance with the Data Privacy Addendum. You can learn more about our security practices in our Security Whitepaper ("Security Whitepaper"). We maintain a list of our Service Providers ("Service Providers"), which may be updated from time to time.
- Law enforcement requests. We may access, preserve, and share User information in response to any law enforcement, legal, or regulatory process (e.g., warrants, subpoenas, court orders), or other applicable laws and regulations, if we have a good-faith belief that the law requires us to do so. In such cases, to the extent permitted by law, we will attempt to provide the Partner School or Caregiver (as applicable depending on the circumstances) with notice of such legal request prior to complying with respect to requests for Student User personal information.
- New owners. If the ownership or control of all or part of the Learning Services changes, we may transfer information to that new owner. We along with other signatories to the Privacy Pledge 2020, have committed to protecting Student User personal information in the event of such a change of ownership so that we honor commitments made prior to the change.
- With other third parties as permitted. We may share information with other third parties, if directed or authorized by the Partner School or with caregiver consent, to the extent permitted by law and subject to our User Agreement.
De-identified information. In the event we wish to demonstrate how the Program is used or its efficacy, or otherwise provide information or marketing materials related to the Program , we will only share de-identified information. We may share aggregated and/or non-personally identifiable information publicly (such as statistics about visitors, and traffic patterns).
4. We Support Parent Engagement
We support and encourage the involvement of Caregivers in their Student Users’ education. Caregivers and Student Users may, at any time, make a request to access, review, correct or delete of personal information in the Services by contacting the appropriate official at the Student User’s Partner School. If the Partner School determines that the request should be implemented, the Partner School may either make the change themselves or ask us to make such change. We will process such Partner School requests within thirty (30) days of receiving a written request in a manner consistent with applicable law, and the terms of the Data Privacy Addendum.
5. Student User's Personal Information
All students who use the Program will be enrolled in a Partner School that has signed a Program Agreement to participate in the Program, including the Learning Services. Pursuant to each Program Agreement (including the Data Privacy Addendum), each Partner School has consented to our practices regarding the collection, use, and disclosure of personal information from Student Users as permitted by law.
Prior to a student accessing the Learning Services, the Student User's teacher or Partner School administrator must create the Student User's account on the Learning Services. When the Partner School administrator or teacher registers its students, we rely on consent obtained from Partner Schools acting as an agent of the Student User's parent or legal guardian. For more information, please see our FAQs including our commitment to the Student Privacy Pledge.
COPPA governs the collection of certain information from children under the age of 13 ("child" or "children"); for more information about COPPA and generally protecting children's online privacy, please visit the Federal Trade Commission COPPA FAQs and OnGuard Online. While COPPA does not directly apply to non-profit organizations such as Summit Learning, we voluntarily comply with COPPA's guidelines regarding students under the age of 13 as part of our commitment to transparency with parents regarding the collection and use of their child's data.
For more information about how we protect student information, see Section 12.
6. Security and Accuracy of Personal Information
The security of personal information from our Users is important to us, and we work hard to protect it from unauthorized access and use. In an effort to prevent unauthorized access, disclosure, or improper use of User information, and to maintain data accuracy, we have established physical, technical, and administrative safeguards designed to protect the personal information we collect. For additional technical details regarding Summit Learning's security programs and measures, please see our Security Whitepaper.
We're constantly evolving our security procedures as technology changes, but our security procedures at a minimum include the following:
- We restrict access to personal information to authorized Summit Learning employees, agents, service providers, or independent contractors who reasonably need to know that information in order to process it for us, and who are subject to confidentiality obligations. Employees and contractors ("Staff") are subject to discipline if they fail to meet these obligations;
- We require our Service Providers with which we share Student User personal information to employ industry standard data protection and security protocols;
- We use strong authentication methods including multi-factor authentication for all Staff.
- We employ administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, disclosure, and use or acquisition by an unauthorized person, including when transmitting and storing such information;
- We employ encryption technologies to securely transmit personal information, including data-in-transit encryption, and we encrypt personal information that is stored;
- We strive to maintain a data backup and recovery capability designed to ensure a timely and accurate restoration of personal information;
- We work hard to maintain a secure software development lifecycle with industry standard security practices designed to establish secure application, infrastructure, and network architectures.
- We endeavor to maintain event monitoring and response procedures for events which could impact functionality, security and/or availability of the Learning Services.
- We provide provide Staff training for security incidents and maintain incident response policies, plans and procedures focused on timely and effective incident response;
- We employ trained incident handling professionals with experience in security incident and event monitoring;
- We perform application security testing (including penetration testing) and conduct security risk assessments focused on the identification and remediation of risks. Any identified security vulnerabilities will be remediated in a timely manner;
- We implement oversight and governance procedures for security risks, including a vulnerability disclosure program and mandatory reviews of any incidents affecting the Summit Learning Platform.
We regularly develop and implement features to help keep personal information safe. You can find more information about our technical practices in our Security Whitepaper. Should you discover any security bugs or vulnerabilities in our Services or have any questions regarding our data practices, please contact our team at firstname.lastname@example.org.
Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practice can be 100% guaranteed. The security of personal information can be compromised by outages, attacks, human error, system failure, unauthorized use or other factors at any time. If we learn of a breach of your personal information, we will provide notice which will include information required by applicable law.
For additional information on our security practices, please visit our FAQs.
7. Data Retention
We will only retain personal information, including personal information from Users, for a limited time. If a Partner School leaves our Program or requests removal of any personal information, we will promptly direct our Staff to delete, dispose of, or de-identify the personal information. We will delete, dispose of, or de-identify the personal information in a commercially reasonable amount of time following such Partner School request unless, consistent with applicable law, there is a legitimate reason to retain such personal information. Our normal retention period will not apply if we have consent to retain such information or if we are required to retain such information to comply with our legal obligations or law enforcement requests, resolve disputes, protect the safety and security of our Users or our Services, or enforce the User Agreement, Program Agreement, including the Data Privacy Addendum, or any posted guidelines, policies or rules applicable to specific features of the Services.
If you are a User (or Caregiver of a Student User that is under the age of 18) and wish to have personal information removed from the Learning Services, please contact your Partner School and review the information in Section 8 ("Partner Schools Can Delete Information").
For additional information relating to deletion and retention policies, please see our FAQs.
8. Partner Schools Can Delete Information
Partner Schools may request the review or deletion of their Student User information in the Services. We will delete or de-identify such information in a commercially reasonable amount of time in compliance with applicable law, unless we otherwise have consent to retain such information or are required to retain such information to comply with our legal obligations or law enforcement requests, resolve disputes, or enforce the User Agreement, Program Agreement (including the Data Privacy Addendum), or any posted guidelines, policies or rules applicable to specific features of the Services.
9. How We Communicate with You
If you created an account on the Services (or otherwise provided an email address or phone number to us, or otherwise opted-in to receive communications from us), we may send you messages related to the Services, including regarding your account, privacy and security notices, updates and information regarding the Program, including the Learning Services. These communications may be sent through SMS, push notifications, email, telephone calls, and postal mail. [ Note: Standard carrier fees may apply to messages sent to your mobile devices.] If you have an account with us, we'll also use your contact information for customer service purposes, or to contact you for legal matters or purposes. We may receive a confirmation when you open an email from us if your device supports it.
For Parents, Legal Guardians, or Caregivers. If, as a Caregiver of a Student User, you provided contact information to your school, your account ("Parent Account") will be set up by your Student User's teacher or Partner School. At the direction of the Partner School, we may send an invitation to you to log in to your Parent Account via the contact information that your Student User's teacher or Partner School provided to us to set up your Parent Account. The invitation may be sent via email or SMS text message. [Note: Your carrier may charge you fees for text messages.] We may also send you informational text messages, including, but not limited to, messages: (1) providing information related to your child's use of the Services; (2) supplying information that you request; or (3) responding to your inquiries regarding your account or use of the Services. If, as a parent/legal guardian of a Student User, you provide your telephone number to your Student User's Partner School, you are consenting to Summit Learning (on behalf of and at the direction of your child's Partner School) sending informational text messages related to the Partner School's mission. If, as a parent/legal guardian, you would prefer not to receive our communications, you may opt-out using the instructions contained in these communications.
10. We Are Transparent About Changes
11. We Want To Hear From You
You can also reach us by emailing or writing to the contact information provided in this Summit Learning Help Center Article.
12. Useful Information Regarding Student Data
- What Information Does Gradient Learning Collect from Students and How Does Gradient Learning Use the Information?
- Classwork, for example: project submissions (including documents and other media), assessment responses, and academic goals;
- Communications with teachers and mentors, for example: responses to teacher feedback, free-form notes, and requests for guidance; and
- Non-academic information, for example: college and career interests, college preparation artifacts (essays, letters of recommendation), reflections on academic progress and other self-assessments, anonymous survey responses, and offers to tutor peers.
- What Student Information is Visible to Others?
The Learning Services limit access to each Student User’s account and the content thereon to the Student User, the Student User’s Caregivers, teachers, school administrators, and other teachers in the Student User’s Partner School (depending on the setting selected by the Partner School’s administrator). Accordingly, the Learning Services do not permit any Student User’s account or the content and grades thereon to be viewed or accessed by the general public.
- How Long Do You Keep a Student's Information?
Please see Section 7 (“Data Retention”). If you are a Caregiver of a Student User under the age of 18 and you wish to have a Student’s personal information removed from the Learning Services, please contact your Partner School.
- What Caregiver Choices are there?
Please see Section 4 ("We Support Caregiver Engagement").
13. Information for California Residents
While the CCPA does not apply to nonprofit organizations like Gradient Learning, we take privacy seriously and have chosen to inform our practices with the CCPA. Specifically, this means the below.
13.1 The Right to Request Information
The CCPA gives consumers who are residents of California the right to request the following information about the personal information that we’ve collected in the past 12 months:
- Information about Data Collection.
- The categories of personal information that have been collected.
- The specific pieces of personal information that have been collected about you.
- The categories of sources from which we have collected personal information.
- The business purpose for which we have collected personal information.
- Information about Data Disclosure.
- The categories of third parties with whom personal information has been shared.
- The categories of personal information that we have disclosed for a business purpose.
To request any of the above information, email email@example.com. Please include in your request sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information. Please note that we do not sell your personal data, and that Gradient Learning will not discriminate against you in any way based on your exercise of these rights.
13.2 Additional Disclosure
- Information we collect. We have collected the following categories of personal information within the past 12 months: (1) identifiers; (2) internet or other similar network activity; (3) education information; and (4) audio and visual information as part of the content and communications exchanged between students and teachers using the Services.